Solutions for your home from EV Expert
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Advise on the selection
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Preparation of the site
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Installation and revision
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Warranty for 3 years
When is it appropriate for households to choose a charging station with a Power Steering module?
Power steering makes it possible to match the needs of the household with charging the car so that the reserved power is not exceeded and the fuses do not blow. If the circuit breaker is at 32A and some appliances are running in the household, the charging station charges only with such a current that the operation of the house is maintained, if another appliance is switched on, non-charging is reduced and if any appliance terminates its work, the charging power for the electric car increases.
When to choose a charging station with a load balancing module?
It is a module that allows two chargers to share one power supply. If it charges only one car on a two-port station, it charges at full power. When the second electric car is connected, the total supply is divided so that both vehicles are charged.
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+420 722 689 252
Mon - Fri: 8 am - 5 pm
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info@evexpert.eu
We will answer within 24 hours.
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Stupkova 18, Olomouc
Mon - Fri: 8 am - 4 pm
1. Selection of a charging station
The choice of a suitable station depends on the needs of each client and on what functions it requires from the charging station and whether it wants it for domestic or public use.
2. Delivery of the charging station
Charging stations are made to measure exactly according to the client's needs. Production and delivery time is approximately 6 - 8 weeks.
3. Installation of the charging station
If necessary, do not hesitate to contact us regarding the selection of a suitable place to place the charging station.
We will be happy to arrange the installation itself or a mandatory inspection.
Frequently Asked Questions
Shipping and payment
1. To which countries is shipping free?
Shipping is free to most EU countries for orders over 150 EUR. In the case of charging stations, ordering to these countries will always be free.
Postage to other countries costs 12 - 29 EUR, depending on the amount of the order.
2. How long does delivery take?
After ordering the EVECUBE charging station, the delivery time is approximately 6 - 8 weeks. However, this time can be extended if optional modules or a larger number of charging stations are selected.
3. Is there a possible discount when ordering a larger number of charging stations?
Discounts are not a problem to arrange individually. If you are interested in a larger number of charging stations, do not hesitate to contact us.
4. Is VAT, customs duties and other fees included in the price?
Yes, all prices are final for EU countries. In the case of other countries, possible customs duties should be considered.
5. Do I have to pay for firmware updates?
All updates are free during the warranty period. After the warranty period, they are at an additional cost.
Customer support
1. Can I cancel a pre-order?
Yes, if it is not a custom production of EVECUBE with additional modules, then cancellation of the pre-order is possible.
2. Under what circumstances can I make a complaint about EVECUBE?
All charging stations are covered by an above-standard warranty period of 36 months, or it is possible to order an extended warranty of 60 months. During this time, it is possible to claim any defect according to the warranty conditions.
3. How quickly can I expect a response from customer support?
EV EXPERT customer support is available from 9 a.m. to 5 p.m. on weekdays. In more complicated cases, our technicians can help solve the problem outside of normal business hours. If the problem is urgent, we recommend calling our infoline +420 722 689 252.
4. Is it possible to custom brand charging stations?
If you order more charging stations, it is possible to arrange individual graphics and appearance for both charging stations and software.
We will be happy to answer your questions
We will be happy to advise you professionally with each of your questions, we will prepare a tailor-made offer. Do not hesitate to contact us.
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+420 722 689 252
Mon - Fri: 8 am - 5 pm
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info@evexpert.eu
We will answer within 24 hours.
-
Stupkova 18, Olomouc
Mon - Fri: 9 am - 4 pm